Avianca Airlines Cancellation Policy we understand that unforeseen circumstances may arise that may require you to cancel your flight reservation. We aim to make this process as easy and hassle-free as possible for our passengers. In this article, we will discuss the Avianca Airlines Cancellation Policy in detail, including the steps to cancel a reservation, the refund process, and other important information.

How to Cancel a Reservation with Avianca Airlines

If you need to cancel your Avianca Airlines reservation, you can do so easily through our website or by contacting our customer service center. To cancel your reservation online, simply follow these steps:

Step 1: Visit the Avianca Airlines website and click on the "Manage Your Trip" tab.
Step 2: Enter your reservation code and last name in the appropriate fields.
Step 3: Click on the "View Itinerary" button.
Step 4: Select the flight reservation that you wish to cancel.
Step 5: Click on the "Cancel Reservation" button.

If you prefer to cancel your reservation by phone, you can contact our customer service center at 1-800-284-2622 (United States) or your local Avianca Airlines office. Please have your reservation code and personal identification information ready when you call.

Avianca Airlines Cancellation Policy

The Avianca Airlines Cancellation Policy allows passengers to cancel their flight reservations and receive a refund, subject to certain conditions. The policy varies depending on the type of fare you have purchased. Below, we have outlined the details of the policy for each fare type.

Economy Promo Fare: This fare type does not allow for any changes or cancellations.
Economy Classic Fare: You can make changes to your reservation or cancel it for a fee. The fee will vary depending on your itinerary.
Economy Flexi Fare: You can make changes to your reservation or cancel it for free.
Business Promo Fare: This fare type does not allow for any changes or cancellations.
Business Classic Fare: You can make changes to your reservation or cancel it for a fee. The fee will vary depending on your itinerary.
Business Flexi Fare: You can make changes to your reservation or cancel it for free.

It is important to note that the cancellation policy may vary depending on the route and destination. We recommend that you review the specific terms and conditions of your fare type before booking your flight.

Refund Process

If you are eligible for a refund, the refund process will vary depending on the payment method you used to purchase your ticket.

Credit Card: If you purchased your ticket with a credit card, the refund will be processed to the same credit card.
Cash: If you purchased your ticket with cash, the refund will be issued in the form of a check.
Points: If you purchased your ticket with Avianca LifeMiles, the points will be credited back to your account.

Please note that refunds may take up to 7 business days to process. If you have not received your refund within this timeframe, please contact our customer service center.

Other Important Information

If you have purchased a ticket through a travel agency, you should contact the agency to cancel your reservation.
If you have already checked in for your flight, you will need to contact our customer service center to cancel your reservation.
If your flight is canceled by Avianca Change Flight, you may be eligible for a full refund or rebooking.
If your flight is delayed or canceled due to weather or other circumstances beyond our control, we will work with you to make alternative arrangements.